Platform deadlines · Zapier

Update your Zendesk Zaps before April 30, 2027

173 days left (UTC).

Zendesk is removing API token authentication for its Ticketing, Help Center and Voice APIs. If your Zaps use the older Zendesk integration (v1.x.x), Zapier says you must update them to the latest version, which uses OAuth 2.0, before April 30, 2027, to avoid disruption.

Are you affected?

How to update each affected Zap

  1. Open the Zap and click the Zendesk step.
  2. In the Setup tab, click Change to move to the newest Zendesk integration version.
  3. Pick a Zendesk connection that uses the new version, or connect a new account: Zapier sends you to Zendesk to authorize it.
  4. Review the step’s fields: available fields or output mappings may have changed between versions.
  5. Remap the fields in every later step that uses this step’s output, test the step, then publish the Zap.

Questions

What is the Zapier deadline for Zendesk?

April 30, 2027. Zapier says Zaps on the older Zendesk integration (v1.x.x) must move to the latest version, with OAuth 2.0, before that date to avoid disruption.

Which Zendesk APIs lose API token authentication?

Ticketing, Help Center and Voice, according to Zapier.

How do I know if a Zap is affected?

In My Apps, a Zendesk connection with a version number such as 1.x.x and a “Legacy” or “Deprecated” tag means the Zaps that use it must be updated. No version tag usually means you are already on the OAuth-based version.

Will my field mappings still work after the update?

Not always. Zapier warns that available fields or output mappings may have changed between versions, so remap the later steps and test before publishing.

Every fact on this page is re-read word for word on the vendor’s official page several times a day. Last confirmed: 2026-11-08 04:42 UTC. Sources: Zapier Help Center: Action required: Update your Zendesk Zaps before the API token deprecation

A Zap that stops after an authentication change can fail quietly. Datvero can alert you when an expected signal from a workflow goes missing.

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